Service centers are currently open for pick up and drop off only. *You can also find center locations by calling 20. If there is ever a change to any of the information you stated on your application (e.g., income, address), change your information online through District Direct or call (202) 727-5355. YOU MUST COMPLETE AND SEND IN THIS FORM, OR YOUR BENEFITS WILL STOP. Look for the form in the mail or on the District Direct app. Important! Every household must complete a mid-certification form halfway through their certification period. Customers without a fixed mailing address may pick up EBT cards at ESA offices at 661 H Street, NE and 1649 Good Hope Rd, SE. An EBT card will be mailed within 5-7 days. You will be mailed a letter stating if you qualify and how much your benefit amount will be. The ESA office has 30 days to inform you if you qualify for SNAP (7 days for Emergency or Expedited SNAP). If approved, you will receive an EBT card. Submit your application on District Direct ( ), take your application to any open ESA Service Center, or email your application to You have the right to submit an incomplete application if you have completed and signed the first page.Ĥ. Download a list of required documentation (). Gather the documentation for your application. Go to the nearest ESA Service Center to pick up a hard copy application.Department of Human Services, Economic Security Administration (ESA) website ![]()
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